Finally, here’s perhaps the biggest reason for luxury companies to jump into social media: Brand makers that don’t create their own conversation with their most passionate customers through social networks risk having a passionate consumer create that presence instead. Facebook and Twitter are cluttered with brand sites that weren’t created and aren’t maintained by marketers. And, what happens when brand makers don’t initiate the conversation? Two good examples can be found on @123dolcegabbana on Twitter and the Emporio Armani fan page on Facebook. Both feature fans boasting of their discount brand purchases and fashion critiques, but no voice from anyone who officially represents the brand. – from Forbes
Alex has written for Vanity Fair, Barrons, Bloomberg and Condé Nast Traveler.