In a historic waterside location in one of America’s oldest cities, Harbor East in Baltimore has emerged as a lively community of shops, restaurants, galleries and now, rising 18 stories above it all, the new Four Seasons Hotel Baltimore.

“All around us the city is coming alive with new excitement and vigour,” says Julien Carralero, general manager of the 256-room Hotel. “Now at last we are part of that as we open our doors and invite Baltimore inside, and send visitors who stay with us out into the city to experience the local arts and culture, get to know our neighbourhoods, cheer on our sports teams and shop to their heart’s content.”

The area’s emerging sense of style comes to life at the new Hotel. In fact, first time visitors may be forgiven for thinking they’ve accidentally walked into an art gallery as they are greeted by John Wigmore’s huge installation of light and paper behind the reception desk. The wide lobby and grand staircase are lit by stunning handblown murano glass fixtures, with pieces that form part of the city’s largest hotel art collection gracing the walls. Throughout the Hotel, modern works by contemporary American and international artists are on display, with special emphasis on those associated with Washington Color School.

But it’s not all style without substance. At the very heart of everything at Four Seasons is a deep commitment and dedication to service. Voted one of Fortune’s 100 Best Companies To Work For every year since the survey’s inception, the company’s employees continuously look for ways to make every guest’s experience memorable. With strong local ties, Four Seasons hotels become centres of both business and social life in their communities.

“Baltimore is my hometown, and it’s going to be my honour to show all it has to offer to visitors, and even let locals in on a few hidden gems they might not know about,” says Concierge Preston Rooks. “Whether it’s a seat on the 50 yard line at M&T Stadium to cheer on the Ravens or tickets to see a hit show at the Hippodrome, we’ll connect you with what’s happening, along with the best shopping, art exhibitions, neighbourhood walks, diversions for the kids and so much more.”

At the same time, there’s plenty to do without ever leaving the Hotel, from sensational new restaurants and bars to the sophisticated urban spa and incredible pool deck overlooking the harbor. Whether in town for business or to catch a baseball game, stopping in for lunch amid a day of shopping, booking a weekend “staycation” in the city or hosting a conference or charity gala, Four Seasons Hotel Baltimore is where it all begins.