Hilton has put a child-sized robot concierge behind the front desk as part of a pilot project with IBM’s supermachine, Watson.
Named after Hilton’s founder Conrad Hilton, “Connie” can be used by guests to field questions on local tourist attractions, dining recommendations, hotel features and amenities at the Hilton McLean in Virginia.
“We’re focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests,” said Jonathan Wilson, vice president, product innovation and brand services, Hilton Worldwide. “By tapping into innovative partners like IBM Watson, we’re wowing our guests in the most unpredictable ways.”
Connie will greet guests and answer questions using a combination of Watson’s APIs including Dialog, Speech to Text, Text to Speech and Natural Language Classifier.